Came promptly and at short notice with a vehicle big enough to fit a non-folding bicycle in. (I had previously tried two other firms who didn't have vehicles large enough). Driver helped me to take the bicycle wheel off. I thought it was a bit expensive (so only four stars)– £40 for a five-mile journey, but it was a larger vehicle and from Pangbourne, so some way outside Reading. No complaints really.
unfortunately today's ride turned out to be a disaster. I have never returned home as frozen as today, despite the rain and wind outside, it was probably warmer than in a taxi. since we pay a lot of money for the ride, we deserve some conditions. no regards
Don't bother, they arrived 40 minutes late, rang them a bunch always told driver was 5 minutes away, link to track him didn't work... He was late due to traffic, there was none on the way to our destination. To add insult to injury the cost was nearly double other cabs have cost me to this destination. Driver was your average cabby so at least he wasn't as horrible as the rest of the experience. Stay clear
Edit to respond: if your drivers are late you should consider actually contacting your customers and manage their expectations realistically when you do have conversations with them. Or when taking bookings (mine was made an hour or so before pick-up so you already knew the state of the roads) let people know then.
Let me give them zero stars. Tell them to go one place and then they agree and then phone me up telling me it’s not right and want another £30. Absolute joke of a company and rip off merchants. Avoid at all costs.
Edit: replying to the response from the company. I confirmed the address and the controller said he knew where it was, I then said give me the drivers number as it may be hard to find so I can send them a pin of my location, he then said no it’s fine, after much debate I sent it to them after finally getting the number, he then told me it’s incorrect and to charge another £30. Avoid this place at all costs.
I was stranded and they came to my rescue and they allowed my puppy in the car. Driver was so kind and caring. I am a dreadful passenger(I only drive). Highly recommend. Reading to Cholsey only £50 very reasonable. Considering they have no fare on the return to Reading. Can not thank them enough. Turned an unhappy day into a great one !
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Rebecca R
a month agoCame promptly and at short notice with a vehicle big enough to fit a non-folding bicycle in. (I had previously tried two other firms who didn't have vehicles large enough). Driver helped me to take the bicycle wheel off. I thought it was a bit expensive (so only four stars)– £40 for a five-mile journey, but it was a larger vehicle and from Pangbourne, so some way outside Reading. No complaints really.
Marlena Kania
2 months agounfortunately today's ride turned out to be a disaster. I have never returned home as frozen as today, despite the rain and wind outside, it was probably warmer than in a taxi. since we pay a lot of money for the ride, we deserve some conditions. no regards
Zac Gray
5 months agoDon't bother, they arrived 40 minutes late, rang them a bunch always told driver was 5 minutes away, link to track him didn't work... He was late due to traffic, there was none on the way to our destination. To add insult to injury the cost was nearly double other cabs have cost me to this destination. Driver was your average cabby so at least he wasn't as horrible as the rest of the experience. Stay clear Edit to respond: if your drivers are late you should consider actually contacting your customers and manage their expectations realistically when you do have conversations with them. Or when taking bookings (mine was made an hour or so before pick-up so you already knew the state of the roads) let people know then.
ashley J
4 months agoLet me give them zero stars. Tell them to go one place and then they agree and then phone me up telling me it’s not right and want another £30. Absolute joke of a company and rip off merchants. Avoid at all costs. Edit: replying to the response from the company. I confirmed the address and the controller said he knew where it was, I then said give me the drivers number as it may be hard to find so I can send them a pin of my location, he then said no it’s fine, after much debate I sent it to them after finally getting the number, he then told me it’s incorrect and to charge another £30. Avoid this place at all costs.
Penny Shirley
5 months agoI was stranded and they came to my rescue and they allowed my puppy in the car. Driver was so kind and caring. I am a dreadful passenger(I only drive). Highly recommend. Reading to Cholsey only £50 very reasonable. Considering they have no fare on the return to Reading. Can not thank them enough. Turned an unhappy day into a great one !